We offer a range of classes from latte art to our month long barista course. Check our Classes page for our class calendar.

Classes are held at our Pro Shop location at 131 West 21st Street and roasting classes are held at our Long Island City Roastery.

We are happy to reschedule or refund tickets up to 7 days before the class date. 

Yes! Equipment is available to purchase at a 10% discount on the day of your class.

We recently moved our online store to a new platform, Shopify. This change allows us to offer a smoother shopping experience, better subscription management, and improved account security. Because of this move, all customers—new and returning—will need to create a new account.

If you had an account before, simply create a new one using the same email address you used previously. Once you register and set a new password, your past orders and subscriptions will appear in your account automatically.

Welcome! Just click “Register Your New Account,” enter your information, and set a password. Creating an account only takes a minute, and it gives you access to faster checkout, order history, and subscription management.

No. When you register with the same email address you used on our old site, your order history and subscriptions will transfer over. If something looks off, please contact us at orders@joecoffeecompany.com and we’ll help get it fixed.

Passwords from our old system will not work here. Please click “Register Your New Account” and set a new password. That will unlock your account on the new site.

Try searching your inbox for past order confirmations from Joe Coffee—your account email will be the one those were sent to. If you’re still not sure, reach out to us at orders@joecoffeecompany.com and we can look it up for you.

Yes, you can. But creating an account makes it much easier to view past orders, manage subscriptions, and save your information for faster checkout in the future.

If you had a subscription, your billing information should carry over when you register with your existing email. In some cases, you may be asked to re-enter payment details for security reasons.

If you have trouble registering or logging in, please email us at orders@joecoffeecompany.com. Our team will be happy to help.

We recently adjusted prices on hot, iced, and retail coffee, as well as chocolate drinks. These changes reflect a sharp increase in the cost of coffee, supplies, and operating expenses. Like many in the industry, we’re responding to global market shifts and rising costs.

On September 22, 2025, we introduced a 1.5% tariff surcharge on all transactions in our cafes and online. This decision was made in response to an extraordinary 50% tariff placed on shipments of Brazilian coffee, which is the base for blends like Daily and Waverly. The surcharge helps us cover these unexpected costs while avoiding larger price increases on individual menu items.

We are not planning any additional price increases at this time. The surcharge model allows us to spread the impact of tariffs across all sales instead of raising menu prices further. Our hope is that this surcharge will only be temporary and can be removed once we’ve covered the tariff costs on our contracted Brazilian shipments.

Several factors are driving costs higher, including global economic volatility, shifting consumer behavior, and new U.S. tariffs on imported coffee. For Joe Coffee, the most significant challenge right now is the 50% tariff imposed on Brazilian coffee, which we are obligated to purchase under contract. These costs are paid by American companies like ours, not by the producers themselves.

One recent container of coffee from our longtime partners, the Veloso family in Brazil, carried a tariff of more than $66,000. With additional shipments scheduled, each one will bring similar costs. Our importer has passed the tariffs directly to us, as permitted by industry contracts, and we cannot absorb this burden outright. The surcharge helps us meet these obligations while continuing to serve the coffees our customers know and love.

We took time to carefully consider how best to respond. Instead of raising prices across the board, we chose a 1.5% surcharge so the impact on any single purchase would be minimal. We’ve also spent the past few years strengthening our business by renegotiating contracts, streamlining operations, and improving our cafes to ensure long-term stability.

Yes. We believe in transparency and will always communicate directly with our customers before making pricing changes. Our plan is to remove the surcharge once the tariffs on Brazilian coffee are fully covered or lifted. If further changes become necessary, we will provide an update in advance.

We are able to ship to any address that UPS serves. If you’re ordering internationally, please check to see if you can receive packages from UPS. Note that this may incur a longer ship time.

We roast orders Monday through Friday and ship the same day. Note that if you order after 7am on any given day, your order will be processed the following roast day. We do this to ensure your coffee arrives to you as fresh as possible!

As soon as your order ships, we’ll email you with a tracking number. If you didn’t receive this email, please check your spam folder and email us at shipping@joecoffeecompany.com if you’re unable to locate it.

Once your package leaves our roastery, it’s in the hands of the shipping carrier to deliver so we unfortunately do not have any additional information about its whereabouts beyond the tracking number. In rare cases, the carrier may lose your package. If this happens, please get in touch with us so we can file a claim with the carrier and refund/replace your order.

Shipping carriers see a huge amount of shipping volumes throughout the pandemic and during the holiday season. They also have very specific requirements before we can file a claim. Please note that especially during the holidays, there may be delays in shipping that will result in slow tracking updates.

If the carrier has marked your package as delivered, but you can’t find it, please start by checking with your neighbors, your postal worker, or your local post office. Most of the time, packages turn up this way.

Coffee Orders

Coffee is roasted fresh to order, so we’re unable to accept returns. If your order arrives damaged or incorrect, please contact us and we’ll make it right.

If a package is returned to our roastery, we’ll reach out to confirm your details (such as updating an incomplete address) and arrange to reship the same contents.

We want you to enjoy your coffee. If the coffee you received wasn’t to your taste, let us know—we’ll help match you to another coffee we think you’ll love.

Subscription Orders

Subscription coffees are roasted and shipped on a recurring schedule just for you. Because of this, all subscription sales are final.

• You can manage your subscription anytime through your account, including updating your address, pausing, or canceling future shipments.
  
• If a subscription order arrives damaged or with the wrong item, please contact us so we can send a replacement.
  
• If a subscription package is returned to us, we’ll contact you to confirm your shipping information and reship your order.
  

Merchandise & Non-Coffee Items

We accept returns on unopened and unused merchandise (such as brew gear, apparel, or accessories) within 30 days of delivery. Contact us to arrange a return. Refunds will be issued once the item is received and inspected.

Refunds & Processing Time

Once your return is approved, refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card company to process the refund.

• Shipping costs are non-refundable.
  
• In cases of damaged or incorrect items, replacement orders will be sent at no additional cost.

You can subscribeto The Daily, The Waverly, Benchmark, Amsterdam, Big City, Half Moon, Nightcap, and Colombia La Familia Guarnizo. Our single origin menu rotates seasonally and you can subscribe to a rotating selection of single origin coffees by choosing “Single Origin Selection.”

Yes, you can pause your subscription, change the requested grind, or adjust the frequency at any time by logging into My Account. If you’d like to change your subscription to a different coffee, please cancel your current subscription and subscribe to the coffee you wish to receive. If you need further support, reach out to shipping@joecoffeecompany.com and let us know how we can help and we’ll get it just the way you like it. Subscriptions can be adjusted at any moment up until 6pm of the night before it goes out. Your first subscription order will ship the day after you place it online; based on your frequency selection, your next order will ship that exact frequency from the date your first order shipped, and so on!

Subscriptions and all other orders that qualify for free shipping will ship free via UPS SurePost. Although UPS is considered the official shipping carrier, they may transfer your package to your local post office for the final leg of delivery at their discretion. If you cannot receive USPS deliveries at your address, you have the option to choose a different UPS shipping class at checkout—select “calculate shipping” for more.

The Rainforest Alliance Certified™ seal is awarded to farms, forests, and businesses that meet rigorous environmental and social standards. Approximately 80% of our coffee volume is Rainforest Alliance certified. Learn more about Rainforest Alliance certification here.

We recommend storing coffee in a cool, dark place. Whole bean coffee can be stored in our bags, which have a one-way gas valve and a zipper for freshness. Ground coffee should always be stored in an airtight container. We don’t recommend refrigerating or freezing coffee.

Glad you asked! Check out our Brew Guides for recommended brewing methods as well as helpful instructions. You can also shop brew gear on our online store.

We tend to roast our coffee on the lighter side—just enough to highlight the unique flavor profiles inherent in the coffees, which our green buyers meticulously choose at origin. To help you find a coffee that suits your preferences, look out for flavor notes on all of our coffee product pages. If you prefer a darker, bolder coffee, our Benchmark blend is the darkest of our coffees.

We send our Nightcap coffee to the Descamex Mountain Water Processing facility in Mexico to undergo a clean, chemical-free decaffeination process. The Mountain Water Process is a 100% chemical-free process using pure water, temperature and time to gently remove caffeine from green coffee. This is the cleanest, most natural way to make decaf coffee. Plus, it tastes every bit as delicious.

All of our coffee is roasted in small batches by our team of expert roasters at our roastery in Long Island City. Stop by our roastery cafe and say hello!

Coffee is a seasonal crop, so our menu reflects the seasonality of the coffee growing regions. Coffees from certain regions are only available during certain times of the year, but we have long-standing relationships with many coffee producers and bring back customer favorites year after year. If you’re looking for a coffee to go steady with, we offer delicious blends, which we design with specific flavor profiles in mind.

Joe Specialty Instant Coffee is an innovative, instant version of the coffee you know and love from our cafes. We teamed up with Swift Cup Coffee to produce an instant coffee that is carefully brewed to a very flavorful concentrate before being slowly dehydrated by freeze-drying. The result is a concentrated instant coffee that preserves the complexity and delicate flavor profile of the roast, individually packaged so you can bring great coffee wherever you go.

We are able to ship to any address that UPS serves. If you’re ordYes, you can! We're proud to partner with some of the country's most esteemed restaurants, cafes, and specialty grocers. Learn more about our wholesale program here.

We offer full-service espresso bar catering for fashion shows, weddings, conferences, and more. Our catering team will work with you to organize coffee service for your event, providing excellent coffee, equipment, and friendly baristas. Visit our Catering page for more information or to submit an inquiry.

We can provide boxed coffee for meetings and events! Learn more here.